CANCELLATION AND REFUND POLICY
Last Updated: October 31, 2025
1. OVERVIEW
This Cancellation and Refund Policy ("Policy") outlines the terms and conditions for refunds, cancellations, and course modifications for all CUET Plus programs, courses, and services. This Policy is designed in compliance with the Consumer Protection Act, 2019, and ASCI Guidelines for Educational Institutions.
2. REFUND ELIGIBILITY CRITERIA
Refunds will be granted in the following scenarios only:
2.1 Cancellation Before Program Commencement
Eligibility:
The Subscriber cancels enrollment before the program start date or before the first class/content access
The cancellation request is submitted in writing via email to refund@cuet.plus
Refund Amount:
Full refund of all fees paid, minus payment gateway charges (if applicable, typically 1-2%)
Example: If you paid ₹50,000 with 1.5% gateway charge, refund = ₹50,000 - ₹750 = ₹49,250
Timeline:
Refund processing: 7-10 business days from approval
Bank transfer time: Additional 3-5 business days depending on your bank
Request Submission:
Email: refund@cuet.plus
Subject Line: "Refund Request - [Your Name] - [Enrollment ID]"
Include: Full name, enrollment ID, transaction proof, reason for cancellation
2.2 Service Deficiency or Non-Delivery
Eligibility:CUET Plus failed to deliver the promised Service:
Faculty listed in the program is not available to teach, and no suitable replacement is provided
The program is cancelled by CUET Plus without offering an alternative
The online platform is unavailable for more than 48 consecutive hours during the program
Material changes to program content, structure, or delivery mode are made without notice
Refund Amount:
Full refund of unused fees, OR
Transfer to an alternative program of equivalent or greater value at no additional cost
The Subscriber may choose which option they prefer
Timeline:
Refund processed within 7-10 business days of approval
Bank processing adds 3-5 additional business days
2.3 Duplicate or Erroneous Payment
Eligibility:
The Subscriber was charged twice for the same program
An incorrect amount was charged due to system error
Payment was processed multiple times for a single enrollment
Refund Amount:
Full refund of the duplicate/erroneous amount
Timeline:
Refund processed within 5-7 business days of approval
Claim Process:
Submit evidence of duplicate/erroneous charge (transaction receipts, bank statements)
Contact: refund@cuet.plus
2.4 Payment Failure or Non-Receipt of Services
Eligibility:
You were charged but the program access was never provided
You were charged but no confirmation email or access credentials were sent
Refund Amount:
Full refund of fees paid
Timeline:
Refund processed within 5-7 business days
3. NON-REFUNDABLE SCENARIOS
The following situations are NOT eligible for refund:
3.1 Post-Commencement Cancellations
The program or course has started (first class has been conducted or content has been accessed)
You have accessed live classes, recorded videos, study materials, or practice tests
You have participated in any assessments or mock tests
Refunds requested more than 30 days after enrollment
3.2 Voluntary Withdrawal
You voluntarily cancel or suspend enrollment due to personal reasons
You decide not to attend or participate in the program
You choose to withdraw due to change in personal circumstances (job, relocation, etc.)
3.3 Student Performance or Satisfaction Issues
Dissatisfaction with teaching methodology or faculty quality
Disappointment with mock test results or performance
Belief that the program did not meet expectations
Low exam scores or non-admission to university
Refunds are for service failure, not student dissatisfaction. Success depends on individual effort and capability.
3.4 Scholarship and Discount-Related
Discounts applied at enrollment (the refund amount excludes the discount)
Scholarships granted (scholarship amounts are non-refundable)
Promotional offers or special pricing
Example: If you paid ₹20,000 (with ₹5,000 scholarship), refund = ₹20,000 (not ₹25,000)
3.5 Materials and Digital Access
Mock tests accessed or completed
Practice question sets downloaded or accessed
Study materials accessed
Recorded videos or content viewed
Any digital content consumed
3.6 One-on-One Services
Mentorship or counselling sessions conducted
Personalized study plan sessions completed
University counselling sessions attended
Any service already delivered
3.7 Late or Delayed Requests
Refund requests submitted more than 30 days after enrollment or first class
Requests for partial refunds after extended usage
4. REFUND PROCESS AND PROCEDURE
Step 1: Submit Refund Request
Email refund@cuet.plus with:
Full name and registered email address
Enrollment ID and batch name
Transaction ID and proof of payment (screenshot of receipt/invoice)
Clear reason for refund request
Any supporting documents (if applicable)
Step 2: Verification
Our Refund Team will:
Verify your enrollment status and payment records
Confirm eligibility based on this Policy
Review supporting documents
Response within 5 business days
Step 3: Approval Decision
We will send an email with:
Decision: Approved/Denied/Pending Additional Information
Reason for decision (if denied)
Refund amount (if approved)
Expected processing timeline
Step 4: Refund Processing
Upon approval:
We initiate refund to your original payment method
Processing time: 7-10 business days
Your bank may take an additional 3-5 business days to reflect the refund
Step 5: Confirmation
You will receive an email confirmation once the refund is initiated
A refund receipt and acknowledgement will be provided
The refund amount will appear in your account as per your bank's timeline
5. REFUND MODES
5.1 Original Payment Method
Credit Card: Refund credited back to the card (5-7 business days from bank)
Debit Card: Refund credited back to the card (3-5 business days from bank)
Bank Transfer: Refund transferred to the same bank account (3-5 business days)
Wallet/UPI: Refund credited to the wallet or UPI account (immediate to 2 business days)
Payment Gateway Credit: Refund credited as payment gateway wallet balance (2-3 business days)
5.2 Alternative Refund Methods
If you prefer a different refund method (e.g., direct bank transfer instead of card), contact refund@cuet.plus with authorization
We accommodate alternative methods where possible, but timeline may vary
5.3 Refund Not Received
If you do not receive your refund within the stated timeline:
Check your account/card statement 30 days after initiation
Contact your bank to verify if the refund was received but not yet credited
Email refund@cuet.plus with proof that refund was not received
We will investigate and resend if necessary
6. PROGRAMME CANCELLATION OR MODIFICATION BY CUET PLUS
6.1 Full Program Cancellation by CUET Plus
If CUET Plus cancels an entire program:
You are entitled to a full refund of fees paid, OR
Transfer to an alternative program of equivalent or greater value
You will receive written notice with a 14-day option period to choose refund or transfer.
6.2 Material Changes to Program
If CUET Plus makes material changes (e.g., faculty, schedule, delivery mode, content) after enrollment:
You will receive email notification
You have 15 days to request a refund, transfer, or accept the changes
No refund processing fee applies for refunds due to material changes
6.3 Partial Program Cancellation
If portions of a program are cancelled but most content remains:
Refund = (Cancelled portion fees / Total program fees) × Fees paid
Example: If 30% of modules are cancelled, refund = 30% of fees paid
Alternatively, choose transfer to another batch or program
6.4 Postponement or Date Changes
If the program start date is postponed by more than 30 days, you can request full refund
If the schedule is rearranged but program length remains the same, refund is not applicable
You can transfer to another batch at no additional cost
7. SPECIAL CIRCUMSTANCES
7.1 Medical Emergency
If you are unable to continue due to serious illness, hospitalization, or medical condition:
Provide medical certificate or doctor's report
Request for refund or transfer is considered on case-by-case basis
Typically, a prorated refund is offered if the program is more than 25% incomplete
7.2 Technical Issues
If you face persistent technical problems accessing the platform:
Report to support@cuet.plus with screenshots and issue details
We will attempt to resolve within 48 hours
If unresolved within 7 days, you can request refund or transfer
7.3 Family or Personal Hardship
If you face genuine hardship (job loss, relocation, family emergency):
Contact our support team with details
We may consider partial refund or extended course validity (if not yet started)
Each case is reviewed individually
8. NO REFUND GUARANTEE DISCLAIMER
IMPORTANT NOTICE:
We do NOT guarantee any exam results, ranks, scores, university admissions, or placements. Refunds are strictly for service delivery failures, not for outcomes.
Your success in CUET depends on your individual effort, study consistency, capability, and exam performance
CUET Plus provides coaching and guidance; the final outcome is your responsibility
Admission decisions are made solely by universities based on their criteria
No refund will be granted based on exam results, admission rejection, or dissatisfaction with outcomes
9. DISPUTE RESOLUTION AND ESCALATION
9.1 Internal Grievance Redressal
If you are unsatisfied with a refund decision:
Grievance Officer Contact:
Email: grievance@cuet.plus
Phone: [Contact Number]
Response Time: 5 business days
9.2 Escalation to Consumer Commission
If not resolved within 30 days, escalate to:
District Consumer Disputes Redressal Commission (claims up to ₹1 crore)
State Consumer Disputes Redressal Commission (claims ₹1 crore - ₹10 crores)
National Consumer Disputes Redressal Commission (claims above ₹10 crores)
File through:
Online: https://edaakhil.nic.in
Phone: 1800-11-4000 (National Consumer Helpline, toll-free)
10. TAX IMPLICATIONS
GST (where applicable) is included in the refunded amount
Scholarship refunds may have tax implications as per government guidelines; consult your tax advisor
CUET Plus will provide a refund receipt for tax documentation purposes
11. TRANSFER OPTIONS
Instead of requesting a refund, you can transfer to:
11.1 Alternative Batch or Program
Transfer to another batch of the same program at no additional cost
Transfer to a different program of equivalent or lower value at no additional cost
If transferring to a higher-value program, pay the difference
Transfer validity: Within 1 year of original enrollment
11.2 Conditions for Transfer
Original program has not been completed
Transfer requested before 50% of the program is consumed
New batch must start within 12 months
11.3 Transfer Process
Email: transfer@cuet.plus with request details
Provide reason for transfer and preferred new program
Approval within 3 business days
New access credentials sent within 2 business days
12. AMENDMENTS TO THIS POLICY
CUET Plus may update this Policy to comply with applicable laws or improve service delivery. Material changes will be communicated via email and Website notification at least 15 days in advance. Your use of Services after amendments signifies acceptance of the updated Policy.
13. CONTACT INFORMATION
For Refund Requests:Email: refund@cuet.plus
For Policy Questions:Email: support@cuet.plus
For Grievances:Email: grievance@cuet.plusPhone: [Contact Number]
For Privacy/Data Questions:Email: privacy@cuet.plus
Mailing Address:[CUET Plus Full Address]